Refund / Payment Policy

Effective Date: Nov 17, 2025

Custom Consulting Engagements

  • Deposits/Retainers: Non-refundable. Deposits reserve calendar capacity and initial planning time.

  • Milestone/Progress Payments: Due as stated in your SOW; non-refundable once the related work period begins.

  • Cancellations/Rescheduling: Written notice required. If you cancel after work has begun, all completed hours/milestones are billable.

  • No Results Guarantee: Strategy and advisory Services are inherently variable; fees are for professional time and expertise, not outcomes.

Sessions & Strategy Calls (if sold on-site)

  • Scheduling: Sessions must be scheduled within [90] days of purchase.

  • Rescheduling: Please provide at least [24] hours’ notice; otherwise the session may be forfeited.

  • No-Shows: Treated as completed and non-refundable.

Digital Products or Resources (if applicable)

  • Due to the nature of digital content, all sales are final. If you experience a technical issue, contact admin@dawnandstar.info within 7 days for support.

Chargebacks & Disputes

  • You agree to contact us at admin@dawnandstar.info to attempt good-faith resolution before initiating a chargeback. Unauthorized chargebacks may be pursued as breach of contract.

Payment Methods

  • We accept major credit/debit cards via Stripe. For wire/ACH, contact admin@dawnandstar.info.

Contact
Dawn & Star Enterprises LLC (Delaware)
Address: 8 The Green #23858 Dover, DE 19901
Email: admin@dawnandstar.info